Resume
Tim Galyean
Systems Administrator – Operations at Ning
Summary:
Linux systems operations administrator with experience in multiple large scale projects including design, implementation, administration, and training. I enjoy improving workflow optimization via research, automation and scalable solutions.
Certifications: RHCT / RHCSA – RHEL 5
Projects / Experience:
- Assisted in design, analysis, and integration of managed services on the Rackspace Cloud
- Administer maintain and contribute code, examples, tutorials, and general systems administration knowledge to my personal site at http://www.h1tman.com/
- Assisted in design, development, implementation, administration and advancement of managed services at Codero
- Wrote a custom URL monitoring system using PHP, MySQL, and Ruby
- Provided SIP, DOCSIS, and QAM RF Analysis for a large scale VoIP Provider
- Six Sigma process improvement
- Agile development life cycles
- Committer for Ning open source projects
- Wrote a custom script in python to provide interface auto discovery for NetApp monitoring
- Continuous improvement in nagios monitoring by writing python based plugins to parse JSON objects from restful API health checks using nagios and JSON standards
Specialties:
Scripting (bash/Python/Ruby), Linux System Administration (CentOS, RedHat, Debian, Ubuntu, Solaris), Load Balancing (HAProxy, Zeus,BigIP F5), VoIP Soft Switches, SIP Monitoring / Analysis (Agilent), Application Monitoring (Nagios, Cacti, Nimbus, Zenoss), DNS (Bind), Databases (MySQL), Web Servers (Apache, lighthttpd, Mongrel, Nginx), Virtualization (Xen, Xen Server, lxc, Solaris Zones)
Experience:
Systems Administrator – Operations at Ning
July 2011 – Present (4 months)
Linux Ops Administrator II at Rackspace Hosting
September 2010 – July 2011
We oversee the Slicehost, Cloud Servers, Load Balancer as a Service, and Cloud Control Panel infrastructure to maintain uptime and stability. As an administrator, I also act as a technical escalation point to other departments in order to provide infrastructure expertise and advanced troubleshooting.
Linux Administrator II at Rackspace Cloud
February 2010 – September 2010 (8 months)
Started as a Linux Administrator II working on the Rackspace Cloud Servers team. Handled Xen, and XenServer hypervisor troubleshooting, maintenance, and administration. Worked with systems operations for capacity planning, API adjustments, data recovery, and advanced infrastructure troubleshooting.
Shortly after starting at rackspace I was requested to be part of a project team designing, and implementing a managed level service offering on top of CloudServers. I primarily acted as a hypervisor / infrastructure SME for the team for any CloudServers infrastructure questions or issues, however I also assisted in development of internal software utilities for automation.
Linux Systems Engineer at Codero
July 2008 – February 2010 (1 year 8 months) Started as a Level 1 support tech, and worked my way up to Linux Administrator. Acted as an escalation point for peers, and customer related issues. Helped design, implement, and maintain a managed services offering to provide a higher level SLA of support to customers.
PAC Administrator – Engineering Operations Center at Time Warner Cable
February 2006 – July 2008 (2 years 6 months)
Provided reporting, and analysis of various VoIP protocols and services. Acted as an escalation point for VoIP related issues such as SIP packet loss, jitter, LRN issues, Dial Plan verification, and general RF inspection troubleshooting, and monitoring.
Help Desk at Silpada Designs
November 2005 – February 2006 (4 months) Assisted end users with basic technical support requests in an Active Directory environment. Acted as a first level escalation point for desktop, and application support. Provided assistance in setting up a thin client network based on linux and active directory.
Education:
Northeast Lakeview College
Certified Ethical Hacker, 2011 – 2011
Rackspace
RHCT / RHCSA, 2010 – 2010
U.S. Forrest Service
Wild Land Firefighter II, 2004 – 2004
Imperial Valley College
EMT-B, 2003 – 2003
Imperial Valley College
Confined Space Rescue, 2003 – 2003
Imperial Valley College
HAZMAT Operations, 2002 – 2002
Shawnee Mission West
Interests
Family, Computers, Learning, Linux, Programming, XC / DH Mountain biking, fishing, boating & general outdoors activities.
Recommendations:
“The first time I met Tim, I was working on a strategic project for RackConnect. We had a vision of product with built-in tooling, and lots of automation. When I met with Tim and shared my idea, he showed me a proof of concept application he wrote that was already starting to solve some of these problems. Working on the front lines, Tim identified a huge gap in our solution, and already began to solve it without an intervention from leadership. I found that working with Tim, this was not uncommon, and he was a visionary and an activator. Tim has taken this skillset with him to cloud solutions, and there is nothing but success in his future! Tim is a model employee, and I would enjoy working with him again in the future.”
— Wayne Walls, Implementation Engineer – RackConnect, Rackspace Hosting, worked with Tim at Rackspace Hosting
“Tim is an amazing problem solver who is not satisfied with band-aid fixes and will push with as much force as necessary to get proper fixes in place. He is an automation wizard and easily adapts to new environments and tools. During his time on the Cloud Operations team he made numerous tweaks and improvements to infrastructure and assisted in key policy making & training for our support team that helped streamline our work flow. Over all Tim is a great admin and awesome co-worker.”
— Geoffrey Brodniak, Linux Systems Administrator II, Rackspace Hosting, worked directly with Tim at Rackspace Hosting
“I have worked with Tim as colleague over the past 3 years and his expertise, attention to detail, and work ethic is second to none in this business. Tim arrives to work early and stays until the job is done. From systems administration and operations to platform and product engineering no project is too big and no detail too small. Given the opportunity Tim will help you reach your customer experience goals by improving security, performance, and uptime of any platform.”
— Chris Haynie, Linux Ops Administrator II, Rackspace Hosting, worked directly with Tim at Rackspace Hosting
“Tim is a strong player in IT cloud operations. His ability to work smart and learn is unmatched. There is no task too great that Tim cannot tackle. He is a great team player and can communicate ideas effectively.”
— Tony Kuoha, Business Development Consultant, Rackspace Hosting, worked with Tim at Rackspace Cloud
“I have worked with Tim for about 1 1/2 years and he has always been very responsive. He has always been willing to assist on a call and when my customers needed advance help. When working on our clients servers he always got the job done for them in a timely manor.He focuses like a laser beam to get a job done right the first time!”
— James White, Account Executive, Codero, worked with Tim at Codero
“I have worked with Tim at Time Warner Cable and Codero. He is an amazing Technical support person and very detail oriented indiviual and is like sponge when it comes to learning something new. Tim takes great pride in a job well done.”
— Sharon Bruley, Web Design Sales Manager, aplus.net/hostopia, managed Tim indirectly at Codero
“Tim has a profound knowledge of networking, Linux-based operating systems and many other related technologies. He also has highly developed communication skills and interacts well with both business and technical customers. This combined with his diligent work ethic and commitment to service make him an outstanding individual to work with. It is my pleasure to recommend Tim as a well qualified technical professional and for any endeavor he wishes to pursue.”
— Thomas Brittain, Dedicated Server Customer Care, Aplus.Net, worked directly with Tim at Codero
“Tim is a highly motivated and professional support tech/admin. He has a high technical skill level as well excellent customer support skills making him a valuable member of our dedicated server and managed services support team. Not only is he determined to get the job done but to get it done right the first time. I would highly recommend him for any support/admin role.”
— David Stanford, Director of Data Centers, Codero, managed Tim indirectly at Codero
“Tim is a very capable technician with a great eye for detail. He can code in bash scripting and has created many scripts for migrating data between servers and from one domain to another. This includes servers with Parallel’s Plesk Panel installed. Tim can also create scripts that interact with MySQL to retrieve, backup and insert data into tables.”
— Jeremy Konz, Dedicated Service Support Technician, Codero, worked indirectly for Tim at Codero
